FAQ

What can I find at Zeayrs™?

Explore home storage and organizers, bath, bedding and table linens, and decorative ceramic accents. Browse All Products for the current collection.

How do I choose the right size and material?

Check the dimensions, material description and package contents on the product page. Measure your shelf, table, bed or intended display space before ordering. Screen settings can affect color, and natural grain or glaze details can vary slightly; this does not excuse material differences from the product description.

How should I care for textiles, woven storage and ceramics?

Follow each textile's care label. Use the cleaning instructions supplied for wood, woven storage and glazed surfaces. Unless expressly specified, decorative ceramics should not be used for food, open-flame candles, hot cookware or oven use. Contact us if an intended use is unclear.

Which payment methods and currency are available?

Available payment methods are displayed at checkout. Prices are shown in U.S. dollars (USD) unless another currency is expressly identified. Review the final total, shipping and any applicable taxes before paying. See Payment & Security.

Where do you deliver and how much is shipping?

We accept orders for destinations supported at checkout. Shipping fees are calculated and shown before payment. Orders may be fulfilled internationally through supplier or partner facilities according to product availability and destination.

When will my order arrive?

Processing normally takes 1–3 business days after payment confirmation. Estimated transit is 7–12 business days after dispatch, making the usual combined estimate 8–15 business days. Business days are Monday–Friday, excluding applicable public holidays. These are estimates; see our Shipping Policy.

How do I track a shipment or report a missing parcel?

We email shipment information and tracking when the order is dispatched. If an update is delayed, a delivery estimate is missed or a parcel cannot be located, email your order number to service@zeayrs.com. We investigate with the fulfillment partner or carrier and arrange an appropriate replacement or refund if delivery cannot be completed.

Can I change or cancel my order?

Contact us promptly. Before dispatch, changes or cancellation are possible where operationally feasible, with no cancellation fee. After dispatch, use the return process, subject to mandatory consumer rights.

Can I return home goods or linens?

Request an eligible return within 30 calendar days of delivery. Change-of-mind items must be unused, unwashed, free from stains or odors and in their original condition, with supplied parts and original packaging where reasonably possible. These conditions do not remove your rights for faulty, damaged, incorrect or misdescribed goods.

What if a ceramic item arrives broken?

Stop handling the item if there are sharp fragments. Contact us with your order number and photos where safe and practical. Keep protective packaging where possible, and wait for safe return or disposal instructions. We arrange an appropriate replacement or refund solution at no additional cost for damage attributable to our fulfillment.

Who pays for a return and when is a refund issued?

You pay return shipping for a change of mind. For our error or a damaged, defective or incorrect item, we provide a suitable solution at no additional cost. Approved refunds go to the original payment method within 5–10 business days after receipt and inspection, or approval of a refund that requires no return. See Return & Refund Policy.